Updated June 2026
A Note About Confidentiality, Forms & Scheduling
A higher level of privacy and confidentiality is maintained by completing forms handwritten, scheduling directly, and using private, encrypted internet connections (never shared), email and session platforms. For your privacy and confidentiality, please consider opening an encrypted email account, such as Hushmail or another of your choosing.
Can We Work Together?
You must be a Georgia, Florida or Alabama resident to schedule Online or In Person therapy with me.
GA LCSW #CSW003082
FL SW #25402
AL #6737C
Appointment Hours
Tuesday-Thursday 11 am-7 pm – Online Appointments available
Saturday-Sunday 11 am-7 pm – In Person and Online Appointments available
Free Phone Consultation
Please schedule your free phone consultation by using the links on this site or by emailing me at [email protected].
In Person & Online Therapy Availability
I offer Online therapy sessions Tuesday – Thursday and both Online and In Person therapy sessions on Saturdays and Sundays.
Online – SecureVideo Zoom
For your security, each time we meet online you will receive a new single-use link from SecureVideo Zoom. Please always check your Spam/Junk folder.
Email
I use HIPAA compliant Hushmail for email communication. To receive and send Hushmail, please open your free account.
Text
SMS texting is not HIPAA compliant. For your security, please text for scheduling only and do not include personal information.
Cancellation & Rescheduling Policy
Please note I require 2 days or 48 hours notice for cancellations and rescheduling. Because I reserve your appointment time for you, and cannot offer it to others, appointments cancelled within 48 hours are billed at your full fee. Thank you for your understanding.
PAYMENT & INSURANCE
PRIVATELY PAYING CLIENTS
When you invest privately in psychotherapy, you enjoy a much higher level of privacy, confidentiality and discretion. Paying privately ensures that no clinical information is ever shared electronically with other parties, including insurance companies, billing agencies or other intermediary platforms. Billing information is processed via JaneApp, Stripe and your payment vendor.
Hourly Professional Psychotherapy Fee (60 minute session) 240.00
A 15% discount is available for pre-payment of 10 psychotherapy sessions (savings of $360). Cancellation policy applies.
Private payment may be made via debit card or credit card. You may also pay using a flexible spending account (FSA) or healthcare spending account (HSA), however your receipt will include personal and clinical information required for reimbursement.
AETNA GROUP POLICIES – In Network Provider for employer-based group policies only. (Not ACA Exchange policies.)
Please send 1) Name on Aetna ID 2) Date of Birth 3) Address 4) Aetna ID# 5) Aetna Group#
Aetna billing and notes submission is processed through Headway.
ORIGINAL MEDICARE PART B – In Network Provider for Federal Medicare B only. (Not Advantage plans.)
Please send 1) Name on Medicare ID card 2) Date of Birth 3) Address 4) Medicare ID#
Medicare billing is processed through JaneApp and ClaimMD.
ALL OTHER PLANS – Out of Network Provider for all other plans. Payment is made at the end of each session and Superbills (receipts) are provided on request. You may submit Superbills to your insurer for reimbursement. To request a Superbill, email “Superbill Request” in the subject line to [email protected]. Please list all dates of service requested.
All other plan billing is processed through JaneApp and Stripe.
Questions for your Insurance Company
Social Media Policy
I maintain a professional presence only on LinkedIn, Instagram and Facebook. Any postings are for professional and informational purposes only. For your privacy, I do not connect with clients, potential clients or former clients on social media of any kind.
No Live Social Media Policy – I have not in the past, and do not, participate in chat rooms, bulletin boards, or other live, interactive Social Media such as Reddit, YouTube Live or any live interactive social media or streaming.
Digital Identify Theft – If you have seen my photo, name and/or comments on any interactive platform, unfortunately, this is the result of digital identity theft, fraud and impersonation, and a violation of the 1998 US Identity Theft & Assumption Deterrence Act.
Contact Me
For promptest response, please contact me via HIPAA compliant email ([email protected]). You may also text (not HIPAA compliant) or call 770-313-7768.
Visit me on:
Association for Comprehensive Energy Psychology
Tapping for Your Health (Natural Awakenings 1)
New Nonprofit to Promote, Spread EFT (Natural Awakenings 2)
© melissalesterlcsw.com 2026